Shockingly ***********

I am so disappointed with Standard Bank Credit Card division. My Credit Card application was approved in December 2021 and since the beginning of the year i have been trying to get my card. At first it took them 2 months of me re-ordering every 2 weeks to tell me i need to FICA my documents at the branch as that was the reason the card order kept cancelling. I then went into the branch to FICA and the consultant at the bank ordered again. since then I have been calling every 2 weeks to re-order and the system keeps cancelling and no one can tell me why or fix this and there is no other dept or person that can fix this so they say i have to keep calling the same number. its been a total of almost 6 month of me calling every 2 weeks and still the system keeps cancelling my card order. Doing the same thing every 2 weeks and expecting a different result is definitely not working but they don't give me any other way to sort this out. Consultants say I can only keep calling the same number ***. Frustrating to the Max. I have had a bond account with Standard Bank for 20 years and have not expected this treatment.