Shockingly bad service

Pity I can't use minus points for review. Standard Bank's service has consistently and without fail been so ********** that I have reached my breaking point. Nearly two months ago, I purchased an air ticket with Aeroflot for my mother to get out of Vietnam. They canceled the ticket and after my mom spent countless hours and lots of money talking to them, they said they can't refund the money, my bank must do it. So now I contact Standard bank to reverse payment and they tell me I have to wait 45 days for Aeroflot to dispute this, despite the fact that THEY canceled the flight and I sent Standard bank proof of this. Now, 45 days later they tell me these ****bags disputed it and I have to wait another 45 days. I suspect I will never see that money again and Standard bank is actively participating in that theft despite me banking with them for 20 years a homeloan, insurance etc. Before this incident we had damage to our property wall and the amount of incompetence of their staff is mind-boggling, it was a truly terrible experience. I ALWAYS have issues with them. Perhaps they should start hiring people who are qualified and capable instead of hiring people for political and racial reasons. Look at all these reviews. Clearly something is wrong. It is truly shocking and despicable and they clearly don't care about their customers.