BV
Bianca V

1 reviews | Active since Jan 2018

16 Apr 2018, 09:40

Shockingly Bad Service

I am a Prestige account holder and been trying to get a World Citizen credit card for months. I have completed my information on the website for a call back numerous times, and have not received a call to get the process going. I even went to the Sea Point branch and they informed me that they could not to this at the branch. The service has been severely sub-standard and I am urgently requesting an e-mail address or contact person with whom this matter can be resolved.

0
Replies (2)
Standard Bank
Standard Bank's reply16 Apr 2018, 10:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.


We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

***

***

BV
Bianca V's update27 Apr 2018, 20:13
Reviewer Update
I'm in absolute awe of the bad service I have received following the complaint lodged. Mr. Sithole (complaint consultant) has promised on numerous occasions to have this enquiry, with no success whatsoever. I am seriously considering moving to another provider - this is completely unacceptable!!!