FJ
Felicity J
1 reviews | Active since Oct 2019
06 Jun 2023, 13:47
Shocking workmanship by contractor of Standard Bank insurance
In the early part of this year, I lodged a complaint for the door to my flat. It was only after I approached Hello Peter that I managed to get the door replaced in March 2023. It is a double door of which one side does not open at all. The other door now does not close properly - March to June and I am sitting with a security problem. I contacted Standard Bank yesterday to report this but they are battling to get hold of the contractor as there has to be some sort of guarantee on work previously done. So here I am again asking Hello Peter to get the ball rolling again. Shocking workmanship on the part of the contractor.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
06 Jun 2023, 13:52Dear Felicity
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you .
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Jun 2023, 13:52
Official
Dear Felicity
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you .
Kindest regards,
Standard Bank Hello Peter Team
FJ
Felicity J's updateReviewer Update
08 Jun 2023, 12:29Hello Standard Bank Hello Peter team. I am still waiting to be contacted - This is the third time I have reached out but no action on the part of Standard Bank. I would appreciate a call back to resolve my problem
FJ
Felicity J's update08 Jun 2023, 12:29
Reviewer Update
Hello Standard Bank Hello Peter team. I am still waiting to be contacted - This is the third time I have reached out but no action on the part of Standard Bank. I would appreciate a call back to resolve my problem
Standard Bank's replyOfficial
08 Jun 2023, 12:34Hi Felicity
Kindly be advised that this matter has been escalated to our Executive Insurance team. We will flagged with the team that you are still awaiting feedback.
Please be on the look out for a call from the team.
Kindly be advised that this matter has been escalated to our Executive Insurance team. We will flagged with the team that you are still awaiting feedback.
Please be on the look out for a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jun 2023, 12:34
Official
Hi Felicity
Kindly be advised that this matter has been escalated to our Executive Insurance team. We will flagged with the team that you are still awaiting feedback.
Please be on the look out for a call from the team.
Kindly be advised that this matter has been escalated to our Executive Insurance team. We will flagged with the team that you are still awaiting feedback.
Please be on the look out for a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
FJ
Felicity J's updateReviewer Update
12 Jun 2023, 07:31Seriously Standard Bank Hello Peter Team. No contact whatsoever. First review 6th June - today is the 12th June - what does it take to get a response from Standard Bank Insurance?
FJ
Felicity J's update12 Jun 2023, 07:31
Reviewer Update
Seriously Standard Bank Hello Peter Team. No contact whatsoever. First review 6th June - today is the 12th June - what does it take to get a response from Standard Bank Insurance?
Standard Bank's replyOfficial
12 Jun 2023, 07:35Good Day Felicity
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Jun 2023, 07:35
Official
Good Day Felicity
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
FJ
Felicity J's updateReviewer Update
07 Jul 2023, 09:27Hello Peter team I called Standard Bank yesterday to find out when the contractor will contact me. The call centre agent could not get hold of your contractor and sent an email with my contact details. No contact has been made. Why do I have to go through Hello Peter to action? I first sent my complaint on the 6th June - today is the 7th July and still no action on the part of Standard Bank contractor
FJ
Felicity J's update07 Jul 2023, 09:27
Reviewer Update
Hello Peter team I called Standard Bank yesterday to find out when the contractor will contact me. The call centre agent could not get hold of your contractor and sent an email with my contact details. No contact has been made. Why do I have to go through Hello Peter to action? I first sent my complaint on the 6th June - today is the 7th July and still no action on the part of Standard Bank contractor
Standard Bank's replyOfficial
07 Jul 2023, 10:24Dear Felicity
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2023, 10:24
Official
Dear Felicity
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***