Shocking, unprofessional, unacceptable, non-existant service!!!!

<p>In August 2016, the Card Division decided in their wisdom, to erroneously tranfer a regular, straight transaction at Pick n Pay, to Budget and by so doing, have since then and still up to date, debited my account with instalments, finance charges of R35.36, which amazingly were reversed, but would not even cover my airtime used, as well as and worst of all, even though I paid this transaction in full in September 2016, up to date, cannot provide me with the correct closing and opening balances, as this Budget transaction still reflects as a debit????</p> <p>I have written dozens of emails to all the relevant departments, incl. Customer Relations and am currently dealing with a Manager at Executive & Escalated Complaints Resolution. However, as the name implies, there is no resolution and I have been informed that the account has been rectified, but will only reflect on my next statement on 22 November, as it is system generated and cannot be issued before then. How maddening is this, as no doubt, my next statement will still be incorrrect and I need to pay the account on or before 14 November 2016 and don't have the correct outstanding amount, due to the above. I try to pay my account in full each and every month and have been a Standard Bank client for many years. This is just infuriating and beyond belief and needs to be reported to the media. I cannot get the contact details of senior management/CEO/CFO etc. otherwise I would send them all my correspondence/emails, so that they can see what a shambles their card division is in, as they CANNOT, WILL NOT, DO NOT know or understand how to resolve a simple accounting error, that they made, nogal and without my permission or knowledge. It has been so stressful and annoying for me, as a senior citizen with many other difficult problems to deal with, besides Standard Ban**** PLEASE CAN YOU HELP....SOS...</p>