Shocking treatment of staff member

<p>I am shocked at the level of service my late dad is receiving. My dad sadly passed away last year in July. He was a staff member of standard bank for over 2 decades. Standard bank employees pensions are kept with Alexander Forbes. My dads matter isn't resolved yet , Alexander Forbes cannot decide if my dad had a pension fund or retirement fund ?? How can trained professionals not know the difference ? Whenever we phone in the matter is still with standard bank? Imagine my dad is staff and they are handling his matter in such a negative manner , I hate to think how they treat normal customers. We as his kids deserve closure , it's sad that these two well respected institutions cannot live up to there promises. It's sad that it takes them 7 months to review documents. I will advise my dads staff members and friends to remove there pensions from standard bank and Alexandra Forbes to avoid any hassles with what's rightfully there's and there kids. </p>