Shocking Telephonic Service.

Soo frustrated! Just wasted approximately an hour on the phone - being redirected from consultant to consultant and still no assistance!

First of all - is your helpline staff just not well trained that the first point of contact cannot give accurate information off the bat? Imagine being transferred to 6 consultants and not one can assist; but transfers you to other departments who cannot assist and it ends up with you being told to email your query where you were instructed 3 consultants ago that another department can assist.

Train your staff better and also what’s with making the process of speaking to an actual consultant near impossible?

Stop wasting peoples time and train your staff to be knowledgeable on internal affairs so a client is not shunted around from pillar to post due to lack of internal awareness.

Shocking, it’s 2026. Do better.