Shocking telephonic service

Item: Standard Bank
Rating: 1
Author: Derrick L

Absolutely shocking service, understaffed telephone operators that do not know or understand the systems - 3 days and probably 4 hours of calls and problem still not resolved - get shunted around in circles

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

06 Sept 2023, 16:02

Dear Derrick

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

We will be taking a closer a look and will get back to you

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply06 Sept 2023, 16:02

Official

Dear Derrick

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

We will be taking a closer a look and will get back to you

Kindest regards,

Standard Bank Hello Peter Team

***

Derrick L's updateReviewer Update

06 Sept 2023, 17:02

Query in connection with my corporate garage card - company name Nitani (Pty) Ltd - continually declined.

Derrick L's update06 Sept 2023, 17:02

Reviewer Update

Query in connection with my corporate garage card - company name Nitani (Pty) Ltd - continually declined.

Standard Bank's replyOfficial

06 Sept 2023, 17:05

Dear Derrick

Thank you for providing clarity, we have forwarded this information to our agent who will be assisting with this matter.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply06 Sept 2023, 17:05

Official

Dear Derrick

Thank you for providing clarity, we have forwarded this information to our agent who will be assisting with this matter.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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