Shocking Telephonic Service
Shocking telephonic service. Have been trying to contact the Eshowe Branch urgently on behalf of a disabled elderly resident at Zululand Homes for Aged. The call centre takes forever to answer then when I get put through to the branch there is no answer at all........rings for about 10min then cuts off.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Oct 2020, 13:18Dear Diane Mitchell
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Oct 2020, 13:18
Official
Dear Diane Mitchell
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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's updateReviewer Update
28 Oct 2020, 13:51I am sure this is the standard reply from a computer which covers all complaints however the problem is not sorted out and I still have no contact with the Eshowe Branch. Your reply doesn't make anything better and the telephonic service is still shocking. Maybe you should try to go through the call centre to the Eshowe Branch and lets compare how long it takes for your call to be cut off.
's update28 Oct 2020, 13:51
Reviewer Update
I am sure this is the standard reply from a computer which covers all complaints however the problem is not sorted out and I still have no contact with the Eshowe Branch. Your reply doesn't make anything better and the telephonic service is still shocking. Maybe you should try to go through the call centre to the Eshowe Branch and lets compare how long it takes for your call to be cut off.
Standard Bank's replyOfficial
03 Nov 2020, 11:22Dear Diane Mitchell
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply03 Nov 2020, 11:22
Official
Dear Diane Mitchell
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***