Shocking Standard Bank Service

Having previously arranged for some foreign currency and receiving a call to collect same, I arrived at the Bank at 9.15 am. There were some six or seven customers in the teller queue, with one teller attending, a second teller was attending at the forex teller booth. One hour later I arrived at the front of the queue. During the whole time the forex teller was attending to the same client. After a further 15 minutes or so I got to the teller, producing all the required documentation and a forex form, which I had completed at home. It took a further 45 minutes for this teller to complete my transaction, including a 20 period during which she disappeared.

Overall the above was simply a shocking experience of ********** customer service. Despite seeing a notice on the teller window that I would be receiving a text message to rate my experience, I did not receive such text.