Shocking, shocking service from Standard Bank Home Loans!!!!!!!!

When applying for a additional home load, I have never in my life had such ridiculous service from standard bank, we have been pushed from pillar to post, told one thing given dates then absolutely told nothing and nothing happens, which was rather pertinent information, application was put in with std in APRIL We have SIGNED documents with the lawyers and now to be told its been reassessed and declined???? - which WE had to call std and find out days later? ? How is it even possible that no comms regarding this has been communicated. I am fed up!! commitments on our side have been made, STD need to sort themselves out! There is NO reason the loan should now be declined?