Shocking Service with *********** Staff!

I am extremely irate as it is evident that Standard Bank staff are ***********. I received an SMS on Friday stating that my credit card is in arrears. This is incorrect as I am an excellent customer who pays timeously. I made a payment on the 12 December 2018. I called you call centre where I was told that the payment is reflecting and I must not worry only January instalment is due. Today I saw my statement where my payment is not reflecting and account in arrears. I immediately called your call centre, spoke to Ntombi Sithole who advised that she cannot see a payment for December and the last payment was in November? So do your agents work on different systems?? She then proceeded to advised that I must call collections after 8? I was horrified so she spoke to her superior who advised I can send the proof of payment to her and she will expediate. That e-mail was sent at 07:46 I have still received no response! And now I receive another SMS about arrears and credit bureau listing.

Further to my complaint this morning, please look at my December statement which is very specific that my instalment due is R1448,59 due on the 7th January. THERE IS NO ARREARS!! I paid R1449,05 on the 12th December which was early as I usually pay on the 20th. This was 1 day before the statement date closed. Proof of payment was attached. This was paid for December. The ONLY amount due now is the instalment for January due 7th February. Please look at the current statement I received today this is incorrect, the payment made 12th December is NOT even reflecting!

Please check carefully before sending out incorrect information on threatening SMS’s. Your staff are also *********** as nobody could assist me. I was placed on hold with no reply. I expect an urgent response failing which I will escalate with the banking ombudsman!