JH
Jaco H

1 reviews | Active since Jun 2017

14 Feb 2025, 13:53

Shocking Service - Stellenbosch Standard Bank Branch (Below Myspace)

I frequently make deposits at the Standard Bank branch in Stellenbosch. Today marked the third time I was told they couldn't process business deposits because the one staff member qualified to handle deposits (including the manager?) was on lunch. Have you ever heard of a bank turning away a customer for an hour due to poor staff management or insufficient training? This is one of your core services. To make matters worse, there were at least six other staff members without any customers at the time. Avoid the Stellenbosch branch—their service is appalling.

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Replies (1)
Standard Bank
Standard Bank's reply14 Feb 2025, 14:17
Official
Good day Jaco, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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