Shocking service StandardBank Castlewalk

Tried to place an order for forex yesterday at Castlewalk, tried calling number on business card of consultant that was given to me from past forex applications. Number didn’t respond ,went onto website to try and call branch direct ,incorrect number , which I mentioned to them last year. Nothing has been done. Then tried general Standard Bank number , well that again was another challenge after holding on forever, sent a mail to my private banker. Was called by a lady in the back office who said someone would call me re my forex, no luck, she called me to follow up, informed her had heard nothing ,she said she would follow up. It was now after 16.00 sent another mail, no response, then called my private banker direct who informed me the the consultant had gone home. She later called to say that the consultant had left the bank. I informed my private banker that I want this to be resolved by 9.00 the following morning. Well is now 10.00, again sent mail to private banking , called private banker ,she said she had passed on message to manger at Castlewalk to call me. She said she would follow up again. Just received a call from my private banker to follow up if the manager had called me from Castlewalk , well ,the answer was ,I’m still waiting. I have just had a call from a forex consultant who clearly is the messenger , after trying to ascertain why after so many mails and calls he has only contacted me now, he could not explain. This needs to be escalated at an executive level of which I am still waiting for senior manager to call me from Castlewalk. It appears that Castlewalk has no idea of what the service industry is about.