Shocking service... S... T service

Shocking I was on the phone for almost 50 minutes.. Told it will take 10 minutes roughly till someone helps me 63 in the queue.... Then eventually the guy answers... After 38 minutes he cuts me off and still has not helped us.. Very annoyed customer... Why would he not fone me back. I can't waste my airtime with such uselessness.... Next step they will tell me to go into the bank as their staff aren't competent enough on the internet banking side... This is pathetic Standard Bank internet banking and it's not like the call is free or share call.... Heather Peter