Shocking service or no service

Been at brach and called them numerous times not got back to me , lost 60 k and another 23 today business a account not sorted out ( new account opened on the 16 jan ) <br> Only answer I'm getting is that ther is n problem and will get back to me since January <br> No interest in the money I'm losing and to resolve the problem <br> If jou think you can speak to a branch manager thy don't have one and that for n big branch they only have n service manager !!<br>