Shocking Service Levels from Standard Bank

I had accumulated a substantial sum of money that I wanted to invest in a fixed deposit. I had poor responses regarding queries online from Standard Bank previously. I tried again at the beginning of this year and my requests for a call back only came through two weeks later. Even at that time after two weeks, the incompetence and lack of business information was evident...the individual did not even know the latest interest rates or who to forward the call to. Note that this is me...wanted to invest my money with Standard Bank! So last week, I decided to personally visit the Westville, Durban branch and joined the queue to speak to a consultant as directed by the Branch Manager Shireen Ally, who was mingling amongst the people in the queue and interviewing the folk on what their needs were. I explained my desire to invest my savings with Standard Bank and also explained my concerns with the online queries. She actually agreed with regarding the incompetency that existed. After about 45min after waiting in line without still being attended to, I approached Shireen, and she suggested that I furnish her with all my personal contact details so that she could arrange for the relationship banker to call me. This was also feasible considering the amount that was to be invested. I did so, and left. Today, almost one week later and no one has called.... This arrogance and incompetence of Standard Bank and all the individuals I have interacted with clearly demonstrates it is not serious about new business' Imagine the service levels if I desperately required their assistance with regards to a loan or similar where I would be at their mercy....