KM
Katinka M
1 reviews | Active since May 2011
09 Oct 2020, 17:01
Shocking service levels and waiting times
Shocking service levels; extremely long wait (2 1/2 - 3 hrs) at Benoni branch. presumably due to closure of Northmead Square branch. Elderly and sick persons made to wait for a very long time. Totally inadequate staffing levels.
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Replies (1)
Standard Bank's replyOfficial
10 Oct 2020, 00:49Hello Katinka
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply10 Oct 2020, 00:49
Official
Hello Katinka
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***