Shocking service level and customer service level appalling

Appalling / Shocking Customer Service Level

Standard Bank insurance is refusing to take responsibility of repairing my geyser. It is now two weeks running after them to repair. They keep send service providers who constantly come to my house to take pictures and leave, thus posing danger to my security. How many times must we write, phone you in order to do what is right. Repair the damn geyser and get out of own lives, Please! This is so disheartening yazi.

When you try and get to the bottom of this I hit the brick wall because they transfer me over and over to that Refilwe Rametsi who has proven countless times that she has no interest of resolving the matter, and if she does have then she does not care at all. As it stand, in this cold weather we have to improvise to have warm water to use, to bath. Our reference number is 18/033211. The complaint reference number to your customer care is ********** 384. We spoke to Jacob, and lastly to Mohammed Hussein.

I tried on more than five (5) different occasions to get in touch with Standard Bank and each time I am told that they cannot assist because this Refilwe woman is not available. Indeed a very good impression from a business point of view.

Standard Bank's level of service and their attitude towards private clients and home owners has dropped significantly. I can fanthom any reason why we are treated in such a shabby and disrectful way when are paying customers. Who really is in charge of the Insurance section at the end of the day?

Your service level is shocking and your customer service level appalling to say the least.

I would NOT recommend nor suggest this institution to anyone in light of the above.