TS
TARRYN S

1 reviews | Active since Jun 2015

29 Jun 2015, 08:13

SHOCKING SERVICE!!! IGNORE COMMUNICATIONS

Have tried to send a complaint on a number of issues with Standard Bank and the Fourways Crossing Branch. Sent to all emails on the website - no response. Complained on twitter. They gave me an email add to send my email to. Sent it a number of times with no response. I advised this to the twitter account and nothing! <br> I have tried to close a business account for two years now. Still not closed and I'm being charged bank fees on this?! Why should I pay this when I have tried closing this and have communication on this. <br> I have also had issue with my so called Private Banker, The benefits or should I say lack thereof of being a Private client - staff do not know what the benefits are. Have been advised so many various stories. <br> Have still not received my uCount card since joining long ago and have tried to get this on a number of occasions. I queried how to transfer your points to your account. Advised you need to open a Pure Save acc. I waited in a queue to do this - was advised it would be added to my internet banking. It never showed. When I queried this I was advised they deactivated the acc as it was never activated - How could I activate it when no card was given etc Useless!

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Replies (1)
Standard Bank
Standard Bank's reply29 Jun 2015, 12:20
Official
Hello TarrynSa1313,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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