Shocking service & general incompetence

This is a basic summary of the shocking service and general incompetence of every person I've dealt with at Standard bank recently. I was recently designated a Prestige banker after an account upgrade. Shortly after the upgrade I needed assistance from my Prestige banker. She did not answer my emails nor could I get hold of her on the telephone - the number on her business card was to a call centre? The call centre consultants either cut me off or transferred me to other branches with no relevance on the matter? I lodged an official complaint with the complaint centre. No one got back to me either?! I finally got hold of Sibusiso Nkosi - a senior consultant at the complaint centre. He made empty promises and I subsequently received phone calls from irrelevant people who didn't even know why they were calling me? Trying to get hold of Sibusiso again, (he gave me an incorrect direct contact number), I was told he was to ill to come to the phone and I should email him. I then received a call from a team leader (Ayesha Rykliff) and was told my Prestige Banker was transferred. Both Ayesha and Sibusiso made empty promises to me and both are not replying to my mails??? Do not bank here!