Shocking service from the recall department!!

Poor service from recall department: Tumelo Mwelase

I have incorrectly paid a beneficiary on Friday 06/06/2025 around 17:30. Within a few minutes I was on the phone trying to get a consultant to assist. But Standard bank does not support businesses after hours... I was advised by the call centre to call at 08:00 on Saturday morning, which I did. After waiting for 10 mins for a consultant to answer I was instructed to complete a recall form and email it to the recall department, with supporting information. Which I did. I got an email notification back with reference number TBR*** stating that the case has been assigned to Tumelo Mwelase.

It is now 5 business days after my enquiry and no one can get hold of Tumelo. I have not received any communication or update. So I am in the dark? other staff members are trying to get hold of this person, with no luck. The only feedback is that the department was contacted, but they cannot get hold of the manager or TUMELO????