Shocking Service from Std Bank Insurance

<p>I have been a customer of Standard Bank for years, but I must say their Home Loan Insurance gets first prize for the most shocking service, in fact no service at all! I have on numerous occasions asked them to come and evaluate a section of my roof due to leakage into my TV Lounge. Not once, 2 but 4 x do they not even bother getting back to me regarding the roof. This year I got in contact with the inspector of their selected choice to find out exactly what the problem is because they just dont get back to you. He explained it to me, more than anyone has done in years from Std Bank. My ceiling got slightly damaged too but I had then had it fixed and also had a complete new roof from Stephen Jones put in which cost me almost R13000.00. I contacted Std Bank to advise them that I would be installing a new roof could they come and inspect it afterwards. During the lifting of the roof tiles there was a lot of water underneath and it seeped through to my ceiling which is really looking bad! I contact Std Bank YET AGAIN send through my Certificate of Completion explaining that the ceiling is badly damaged and this is the reply I get from the ombudsman directly as I wrote to him directly as they still havent bothered lodging my claim! The Snr Ombudsman wrote to me "Good day,Please note both roof and ceiling damages were rejected as the loss was due to wear and tear."If the roof was well maintained, the ceiling would not have been damaged during storm hence the both damages were rejected. We trust all is in order now." Where to from here! Why do I pay home loan insurance after all if I cant benefit from it??? If I was not the one getting back to them always wanting to know what the outcome was, nothing was done, not a phone call, not an email, nothing!!! Until I complained on Hello Peter the last time then all of a sudden somebody phoned me. Surely this is not the way a professional Institution like Standard Bank should be behaving if they want to keep their customers? Also the spelling and grammar is appalling!! This should not be happening and it is very very unprofessional in my opinion.</p> <p> </p>