Shocking Service from Standard Bank Home Loans

Our attorneys, Vetter Attprneys Inc. have been trying to get our bond cancellation figures from Standard Bank Home Loans since the 18th March 2015, without success. They have requested it 5 times via email and fax - Standard bank Home Loans do not acknowledge correspondence at all and it is becoming impossible to attain these figures which is now holding up transfer of our property. I have personally sat on the phone to them twice for an hour and a half each, to try determine the status of our query and the consultant imp**** our lawyers were lying and have not made a request at all, as nothing was on their system. We have proof of email (read receipt) and fax for all 5 occasions. <br> <br> The service we have received is nonexistent and unacceptable. This is not what we would expect from a bank we have been loyal to. My husband has been a lifelong Standard Bank account holder and we have had our home loan for the last 4 years. We are at whits end.<br>