Shocking service from Standard bank deceased estates

I am logging this complaint on behalf of my mom and sister. The Standard bank Deceased Estates department has taken almost 2 years to wind up my dad's estate. To date it is still not wound up, and there is still no end in sight! They have done almost nothing in all these months, and they are still waiting for I don't know what. They have been nasty to my mom accusing her of *****ing money out of the estate. They have dragged their feet for almost 2 years obviously earning interest on the estate for all this time. They have even tried to put things through the estate that were not supposed to be put through to decrease the payout. They are making my mom and my sister's lives difficult as they are still in a state of limbo with assets still in the deceased estate. They have even washed their hands of any responsibility or help with getting car licenses (promised just after my dad passed away). Overall Standard bank deceased estates do not seem to care about the beneficiaries or the fact that a loved one has passed away. Instead they have succeeded in making the whole process as painful and uncomfortable and long-term as possible. I am not sure why they are trying to do this. My dad's estate is not a complicated estate. My brother and I have sent e mails to the department on a number of occasions, and still nothing happens. They are unable to respond to reasonable requests. The deceased estates department is quite prepared it seems to drag this matter out indefinitely with regard only to themselves and what suits them. Rather choose another executor to handle your deceased estate.