Shocking service from Standard Bank debt car center

Absolutely appalled with the level of service I recieved from Standard Banks Debt Care Centre. After being approved for a consolidation loan, after sending in all the signed documents within 2 hours and all the relevant documents I was left hanging with not even a email or sms telling me what the progress was. 9 emails were sent and the only one I recieved back was to ask me to resend of the documents which had already been sent the day before. At this point in time I'm still in the dark. Nothing has been done yet. I don't know what accounts have or have not been paid and I won't know until Monday. If they haven't been paid, Ile be over due and in turn reflect negatively on my credit score. Thank you Standard Bank for possibly making things worse. The level of service I've been receiving from Shelile Ramphalile has been absolutely shocking. No correspondence whatsoever. I am now seriously considering moving all my banking to another bank after 20 odd years at Standard Bank. Completely and utterly unacceptable