Shocking Service from Standard Bank Client Services

On 27 Aug I approached The Glen Branch to close my Credit Card which had a credit balance and have it placed in a savings account. The shocking ordeal left me frustrated and very aggravated. After 2 failed attempts holding on for AN HOUR plus to reach the Card Centre via their client services the consultant had to put down and instead raised a Service Request to the same. I received an SMS of this. The following morning the request was most annoyingly closed without actioning!!! Dissapointed and angry I raised the matter via email to their complaints department who advised that the matter should be resolved within 48 hours and in addition a partial compensation was offered for the inconvenience . Neither occurred with the card cancelation and funds transfer taking place only a week later. Further, during them actioning the cancellation i recieved an SMS purporting to be from Standard Bank wanting to me to authorise a debit to my acc which i was reluctant to act on due to known *****ulent activities of the like and urgently emailed them including their manager Desroy Swartz who never bothered to acknowledge or respond. Not only was a week's worth of interest forfeited but valuable TIME and avoidable anxiety experienced over and and above the fact of the offer of any compensation materializing. So much for the Blue Bank.