SHOCKING SERVICE FROM STANDARD BANK CARD DIVISION

I sent a query to Standard Bank (as per the email address on my statement) regarding my credit cards , on the 20th Nov 2021.....no response so i followed up....i received a reply on the 24th Nov , with a few questions. i rep**** to that on the 25th Nov.....no response to that email , so i followed up . Then on the 08th Dec , i received a response and was referred to ANOTHER department.....to which i followed up , and received a reply from STD BANK on the 10th Dec , with the following : You can also contact us via WhatsApp. It is easy to register: simply dial *134*522# and follow the prompts : 1. Enter your ID number 2. Accept the terms and Conditions. 3. Once you have done that you will receive an email or SMS with the WhatsApp number you can use to contact us via WhatsApp. i followed the whatsapp process , and received acknowledgement .....thereafter , silence. Again i followed up on the 20th Dec....and again a few days later......STILL NO RESPONSE TO DATE !!