Shocking Service from Standard Bank AT Branck and from Private Banker Godfrey

I have been a customer for many many years at Standard Bank. I rhave had shocking service. I have funds in Standard Bank and cannot make a payment as my mother limit has been reached. I need to urgently make a payment. I have contacted my private banker Godfrey Koonthea I have been into a Standard Bank Branch. I need to make an urgent payment. I need to temporarialy uplift my monthly payment limit. Nothing has happned. Total lack of service .