Shocking Service from Standard Bank AGAIN.....

Hi have for months tried to get hold of Standard Bank via, email and calls in connection with my son's banking account that we keep on getting charged for a statement that we never receive, I have been put on hold, transfer cut off, sent emails that say someone will contact me within a certain time, as well as emails telling me I must contact call center where i have previously contacted. The most recent email told me I need to go into a branch to cancel it. This for me is unacceptable. The final straw today is when a Standard Bank employee contacted me in regards to one of my other account, firstly talking to me like I was a teenager, in connection with my account. When I asked him to help me with my situation with my son's account he told me to contact the people I have been trying to contact all the time, after explaining again how many times I have tried he said he could not help me, when I asked for his name and a reference number for call he down right refused and after a back and forth heated conversation he hung up the phone on me. This is not the first or second time that I have had a bad experience with Standard Bank.