Shocking service from Standard bank

Standard bank messes up 4 times in a row - the bank has absolutely no consideration for their clients time or inconvenience. My corporate garage card expired, I called the card division towards the end of May and requested a new card and that it be sent to the Ballito branch. Five days later going to the Ballito branch and standing in a que with only 1 person in front of me for over 30 minutes only to be told that the card has been sent to the Pavillion branch, but not to worry as they would have it redirected to the Ballito branch and that I would be notified when it arrived. After about 7 days without notification I again went in the enquire at the Ballito only to be told that as the card was not collected from the Pavillion branch it was sent back to the card division, but again was re-assured that they would have it re-directed to the Ballito branch. Again after 7 days without notification I went back to the Ballito only to be told the the Card division had destroyed the card as it was not collected. But no problem a new card would be requested to be delivered to the Ballito branch, well guess what I have just had notification the the card is available for collection at the Pavillion branch - I just cannot believe how a bank can mess up so badly. Hours of my time wasted let alone the inconvenience of not having my garage card. Do not waste your time with a Standard bank call center unless you have at least 30 minutes to waste and the cost of waiting 30 minutes on a cell phone call. Shocking service!!!!!!!!!