1 reviews | Active since Sept 2013
Shocking service from Prestige Banking
After a query from the bank relating to transactions i had performed which were all correct and approved, my card stopped working and i could not use it for on line or face to face transactions. I sent a query to Standard Bank Prestige division and received absolutely no reply. I then phoned them and after an hour on the phone was assured that everything was sorted out and my card was operational. No great surprise, it still did not work. I have gone back to the Prestige Banking division three times now over the course of a week and i have still had no resolution, and even better, very little response - they have responded to 4 emails once in over a week. If this is the service from the Prestige division, i feel sorry for anyone with normal accounts. Don't touch Standard Bank.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
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Despite the assurance above that the issue has been escalated, my card is not working and i have still not had any response. I have sent the read receipts I receive from Standard Bank to them , so they are simply choosing to ignore the query as I am not getting any response and my card still does not work. Today I see that for some reason my monthly payment limit is now at zero, and when I try to change that I get the message that i do not have the authority to do so, even though it is offered as a service.
Does Standard Bank even want business? I am still unable to use my card online or at vendors. You even say that the tap and go will still work even if I have switched the card off, yet NOTHING WORKS. Please I am begging you, fix my card!!!!!!
Despite the assurance above that the issue has been escalated, my card is not working and i have still not had any response. I have sent the read receipts I receive from Standard Bank to them , so they are simply choosing to ignore the query as I am not getting any response and my card still does not work. Today I see that for some reason my monthly payment limit is now at zero, and when I try to change that I get the message that i do not have the authority to do so, even though it is offered as a service.
Does Standard Bank even want business? I am still unable to use my card online or at vendors. You even say that the tap and go will still work even if I have switched the card off, yet NOTHING WORKS. Please I am begging you, fix my card!!!!!!
Thank you for posting your comments.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***