Shocking service from Deceased Account Closure.

'Good day, I refer to previous communications and correspondence in the above regard and am resubmitting all documents previously sent to yourselves together with details of the estate late account. After continuous misguidance by Standard Bank I would appreciate the courtesy of a non automated response to this mail confirming that all documents are in order and the timeframe for the transfer of funds from Mr 88888's current current to his estate late account. Regards, '

This self explantory mail was sent to Deceased Accounts Closure on 10th October wherein ALL necessary & certified documents were attached. I followed up today only to be informed that an unspecified docucument/s is/are missing and the application was therefore rejected.

No-one at SB has taken the time, trouble nor courtesy to contact me to advise the status.

SB have all the documents needed to finalise and I expect to receive a non automated confirmation that this matter will now be finalised without any further delay and the necessary funds deposited into the Estate Late account which unfortunately is also with SB.