WL
Wendy L

1 reviews | Active since Apr 2019

27 Apr 2019, 07:30

Shocking service form Standard bank credit card division

I cannot use my c/card for online purchases sine Thursday 1th April. I have spent 4 hours on the phone. Have sent 10 emails. Have received false information and have been refused to be given the contact information of a more senior person. I have been insulted and treated as a fool; Do you know how to make an online purchase? If you were told on Thursday there is no problem with ccard, then there is no problem! Forced to phone 2 suppliers to find out if the problem is on their side! Told to try a different browser! Had to ask a family member to make an urgent payment to valu of R49000, which I have lost out on ucount points Have lost a great deal on a sale item that I wanted to purchase online as this has expired Feeling - Desperate, frustrated, undervalued and cheated. I owe no money on my card. I have an excellent credit rating. I have more than R100000.00 limit available. Standard bank credit card division your customer service is the worst I have ever experienced!

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Replies (1)
Standard Bank
Standard Bank's reply28 Apr 2019, 06:45
Official
Hello Wendy
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Sheriline Martin 
Complaint Resolution Centre
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