Shocking service

As part of the COVID-19 Lockdown, I requested a payment holiday on my 3 home loans. The request was approved within hours. However, when the terms and conditions were shared, I realized I would lose the accessbond option. I cancelled my request for the payment holiday in writing. Standard Bank informed me the payment reversal will still happen and I can make a manual payment pack in the account. I was also assured the Access Bond option will not be cancelled. This all happen in April 2020. Last week Monday 3 August, I contacted the Standard Bank Home Loan Customer center for the 4th time as the access bond option has still not being returned to one of the 3 Home loan accounts. I was assured the option will be returned to my account with in 24hours. Well its a week later, still not action.