Shocking service

On Friday 20 Dec 2019 I went to your Westville branch to deposit some money into the ATM, the 1 machine was not taking deposits as it had malfunctioned earlier that day. The other machine kept rejecting my cash which had been given to by a teller when I had cashed a cheque. I then had to deposit the cash with a teller inside the branch, I told the cashier that I would not be paying cash deposit fees as the fault was due to a problem with Standard Bank equipment. The teller assured me that it would be reversed within 24 hours, as yet the charge has not been reversed.