1 reviews | Active since Jun 2015
SHOCKING SERVICE DELIVERY!! ****** CIRCUS
Almost 2 months ago I app**** for a Chq Account at the Standard Bank Woodlands Branch. I was told that they just need to confirm my Employment and then I would get a call to be advised whether it has been approved or not! until now I havent heard a thing from them. In the mean time im suffering because of your outrageous bank charges on a stupid savings account. I have had to call your call centre three 3 to increase my Eft limit as i transact alot!! Eft LIMIT COME ON!! WHAT A STUPID THING!!! Never the less I phoned the call center last week to enquire about my Chq Account. I was told the has already been delivered to the Woodlands branch. Saturday I visited the Branch. i was assisted by the Branch Manager, whom Advised me they cant pick up the card on the system. they do not no where the card is as they are having system issues!!! I was promised I will be phoned back the same day with feedback. Today i recive this ridiculous phone from the gentleman whom assisted me in opening the account almost two months ago just saying the Branch Manager will phone me be COB today!!! guess what?? no all!! for a bank I think you are a circus to say the least. Im done banking with you!
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
