Shocking service

*****ulent transactions on my account, took more than an hour to speak to someone at ***** line. Transactions could have been stopped had the bank just take ***** seriously. Made a case to the police, sent in the case number and my affidavit and now it is a waiting game again, no acknowledgment of receiving the email nothing. I am based in Cape Town and no one can explain how card transactions can happen in Brazil with me being here. Furthermore the bank is publicly denying a breach but all these complaints and reviews is indicative of a breach. Will your customers get their monies back as it just seems the bank want this to go away