Shocking service

Dadly shocking customer service. No response to questions an frustrations really escalated when we “closed” account. Settlement was received and account was voided in June. In July the bank accepted payments into a “closed” account. We could not access and costs were deducted. In August we complained and were assured it was now closed. In September it took another visit to the branch, many calls and e.mails to get assurance that it was closed and they would refund what was due. Today 2 October we get a message that bank is in arrears. We have not been refunded and costs have been added. We have warned that we would report them to the banking ombudsman or go social. Hello Peter first step not taken lightly