SHOCKING SERVICE!

On Wednesday 01 December 2021, I needed to make a large payment VERY URGENTLY from my credit card to a beneficiary. When I logged in on the internet it gave me an error message stating my card was not active on their system! I logegd out, rebooted and tried again just to make sure. Same response. I dialed the standard bank contact number and after 1 hour and 22minutes on the line, with a very helpful agent, I still couldnt do the transaction, as no-one seemed to know what the problem was, as my account was fine, funds available, payment limits in place etc. I then made a mad dash into the branch at Springs Mall. Another 2 hours wasted, as i was pushed from pillar to post, and still no-one assisted me! I got back to the office and got back onto the std bank call centre where they told me there was a system error that IT was working on, and to try again after 4pm. Needless to say this morning, Thursday 2 Dec, I STILL cannot process this VERY URGENT transaction, so got back onto the call centre, only to be told ***** Dept has put a hold on my card, but NOBODY is available to talk to. (Been on the line since 07.30am and it is now 9am!!!!) . I have the funds, (MY OWN MONEY, NOT THE BANKS MONEY), i have the limits in place and I am not allowed to transfer the money as when I need to??? Further to that you can only transfer a maximum of R50 000.00 from a credit card. REALLY????? Standard Banks service has been ABSOLUTELY SHOCKING to say the least. I have been a loyal customer of theirs for 35years. Well that is about to change!!!