GW
Gail W
1 reviews | Active since Apr 2009
22 Nov 2021, 11:36
Shocking service!!
I have been waiting for my new card delivery for almost 3 weeks... firstly you accidentally shredded my card before the expiry date and I couldn't use it then got promised you would deliver my card to my office, TWICE!!!! which NEVER happened. I then had to call and it is with the courier and they will phone me that was last week wednesday.... I am still waiting... I cannot do anything as I don't have a card.. but seems you couldn't care less if you customers have their money or not.. OH and now the app says the card has been delivered to the branch... SERIOUSLY!!! Soooo would like to let you know you have now lost a customer that has been with you for almost 20 years!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Nov 2021, 12:30Dear Gail V
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply22 Nov 2021, 12:30
Official
Dear Gail V
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial
22 Nov 2021, 15:23Dear Gail V
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply22 Nov 2021, 15:23
Official
Dear Gail V
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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