Shocking service

I visited Frere square branch on 10 May 2022 to close an account and get the balance transfered to an estate account. Both accounts at Std Bank. I sat in the queue for over 3 hours as they dont take appointments and seem to have more staff worrying about the order that the customers are sitting in than consultants. Anyway eventually i handed in all the documentation and was told that it would be passed on to the deceased estates department. On 16 May i received an email asking for the documentation which despite having already been supp**** i again supp****. On 25 May i received confirmation that the documentation had been received. On 1 June i followed up and on 7 June i was advised that the death certificate stamp was too light. I immediately sent the death certificate with an email setting out my frustrations. On 8 June i phoned and explained my frustration in this matter as well as the fact that i have been unable to pay municipal accounts and the properties that the deceased owned are now in darkness due to non payment of these accounts. I was promised that the matter would be escalated, but have not heard another word. This is unacceptable. The deceased matter number ID is ***2