SHOCKING SERVICE

Would love to give you a 0 review but can't. We have followed all the procedures to get some relief since my husband will only be receiving 50% salary but we have had no feedback. Try phoning and you hold on forever...as we speak we have been on hold for 25 minute. Very quick to say that the account has gone into the red. We are aware of that. We also asked for debit orders to be moved but that has not happened because I don't think anyone is reading the mails sent. I realise this is a difficult time for everyone but We need assistance and not getting it. We have been a client for many many years and receiving something in return would be awesome.