MN
Max N
1 reviews | Active since Jun 2020
29 Jan 2026, 14:15
Shocking Service. Avoid Avoid Avoid!!!
I placed an order with Standard Bank connect for a new phone on 23 Jan 2026. As of 29 Jan 2026, the status if the order is stuck on "Packing". I haven't been called by anyone to verify any details nor receive any waybill. I understand that I ordered it on a Saturday, but surely, it should be dispatched by now, in order to reach me by the proposed 2-5 day delivery window.
I've made multiple calls and even held the line for 30+ minutes only to be security screened and placed back on hold for longer, till I have to cut the call.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
29 Jan 2026, 14:16Dear Max,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply29 Jan 2026, 14:16
Official
Dear Max,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
29 Jan 2026, 14:46 Dear Max,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Standard Bank Connect desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for contacting the bank.
Your request has been escalated to the Head of our Standard Bank Connect desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply29 Jan 2026, 14:46
Official
Dear Max,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Standard Bank Connect desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for contacting the bank.
Your request has been escalated to the Head of our Standard Bank Connect desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Best regards,
MN
Max N's updateReviewer Update
29 Jan 2026, 16:22Good Day,
I’ve seen the reviews. Many people are in the same situation as me. Should the delivery not be made by tomorrow, it is in breach of the SLA stated on the Standard Bank Connect website.
If my order isn't on a truck for Friday delivery in Cape Town, I will be escalating this directly to the Banking Ombudsman tomorrow morning as a breach of contract.
Kind Regards,
Max
I’ve seen the reviews. Many people are in the same situation as me. Should the delivery not be made by tomorrow, it is in breach of the SLA stated on the Standard Bank Connect website.
If my order isn't on a truck for Friday delivery in Cape Town, I will be escalating this directly to the Banking Ombudsman tomorrow morning as a breach of contract.
Kind Regards,
Max
MN
Max N's update29 Jan 2026, 16:22
Reviewer Update
Good Day,
I’ve seen the reviews. Many people are in the same situation as me. Should the delivery not be made by tomorrow, it is in breach of the SLA stated on the Standard Bank Connect website.
If my order isn't on a truck for Friday delivery in Cape Town, I will be escalating this directly to the Banking Ombudsman tomorrow morning as a breach of contract.
Kind Regards,
Max
I’ve seen the reviews. Many people are in the same situation as me. Should the delivery not be made by tomorrow, it is in breach of the SLA stated on the Standard Bank Connect website.
If my order isn't on a truck for Friday delivery in Cape Town, I will be escalating this directly to the Banking Ombudsman tomorrow morning as a breach of contract.
Kind Regards,
Max
Standard Bank's replyOfficial
29 Jan 2026, 16:24We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Please be on the look for further communication.
Best regards,
Standard Bank's reply29 Jan 2026, 16:24
Official
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Please be on the look for further communication.
Best regards,
MN
Max N's updateReviewer Update
02 Feb 2026, 15:19I have not received any further communication. I have spoken to someone from Standard Bank connect, as per my own initiative. He could not provide me any additional details, apart from my issue being dealt with by management?
So what does management do exactly? I still not have received any communication nor gotten my device. Absolutely pathetic. If there is a backlog, why not alert customers or provide accurate delivery estimates?
I have so many products with Standard Bank, but I'm extremely tempted to move them elsewhere. Incompetence and blatant lies told by Standard Bank Connect.
So what does management do exactly? I still not have received any communication nor gotten my device. Absolutely pathetic. If there is a backlog, why not alert customers or provide accurate delivery estimates?
I have so many products with Standard Bank, but I'm extremely tempted to move them elsewhere. Incompetence and blatant lies told by Standard Bank Connect.
MN
Max N's update02 Feb 2026, 15:19
Reviewer Update
I have not received any further communication. I have spoken to someone from Standard Bank connect, as per my own initiative. He could not provide me any additional details, apart from my issue being dealt with by management?
So what does management do exactly? I still not have received any communication nor gotten my device. Absolutely pathetic. If there is a backlog, why not alert customers or provide accurate delivery estimates?
I have so many products with Standard Bank, but I'm extremely tempted to move them elsewhere. Incompetence and blatant lies told by Standard Bank Connect.
So what does management do exactly? I still not have received any communication nor gotten my device. Absolutely pathetic. If there is a backlog, why not alert customers or provide accurate delivery estimates?
I have so many products with Standard Bank, but I'm extremely tempted to move them elsewhere. Incompetence and blatant lies told by Standard Bank Connect.
Standard Bank's replyOfficial
02 Feb 2026, 15:28Dear Max,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply02 Feb 2026, 15:28
Official
Dear Max,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
MN
Max N's updateReviewer Update
06 Feb 2026, 14:24After 10 working days, double the promised delivery time, the issue has finally been sorted.
I was extremely pleased with Nompumelelo Ndlhovu as was highly efficient and immediately called me to clarify the issue that was preventing my order from being delivered. She was reassuring and deserves to be commended.
However, I still don't understand why nobody had contacted me beforehand. If Standard Banks business practices continue in this direction, involving the NFO will become mandatory with all dealings.
I was extremely pleased with Nompumelelo Ndlhovu as was highly efficient and immediately called me to clarify the issue that was preventing my order from being delivered. She was reassuring and deserves to be commended.
However, I still don't understand why nobody had contacted me beforehand. If Standard Banks business practices continue in this direction, involving the NFO will become mandatory with all dealings.
MN
Max N's update06 Feb 2026, 14:24
Reviewer Update
After 10 working days, double the promised delivery time, the issue has finally been sorted.
I was extremely pleased with Nompumelelo Ndlhovu as was highly efficient and immediately called me to clarify the issue that was preventing my order from being delivered. She was reassuring and deserves to be commended.
However, I still don't understand why nobody had contacted me beforehand. If Standard Banks business practices continue in this direction, involving the NFO will become mandatory with all dealings.
I was extremely pleased with Nompumelelo Ndlhovu as was highly efficient and immediately called me to clarify the issue that was preventing my order from being delivered. She was reassuring and deserves to be commended.
However, I still don't understand why nobody had contacted me beforehand. If Standard Banks business practices continue in this direction, involving the NFO will become mandatory with all dealings.
MN
Max N's updateReviewer Update
09 Feb 2026, 17:46Well. I thought I was done with this. But useless Standard Ban Connect decides to use SkyNet to deliver the parcel and now I've had to take off work, just for it not to be delivered. Never use Standard Bank Connect!!!!!!!!!!!!!!!
MN
Max N's update09 Feb 2026, 17:46
Reviewer Update
Well. I thought I was done with this. But useless Standard Ban Connect decides to use SkyNet to deliver the parcel and now I've had to take off work, just for it not to be delivered. Never use Standard Bank Connect!!!!!!!!!!!!!!!
Standard Bank's replyOfficial
10 Feb 2026, 07:34Dear Max
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply10 Feb 2026, 07:34
Official
Dear Max
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
MN
Max N's updateReviewer Update
10 Feb 2026, 16:47 UPDATE: Day 2. SkyNet promised a 15:50 window. It's now nearly 5 PM. Office phones are ignored. This is a **** level of service. Standard Bank Connect is failing to manage their vendors
MN
Max N's update10 Feb 2026, 16:47
Reviewer Update
UPDATE: Day 2. SkyNet promised a 15:50 window. It's now nearly 5 PM. Office phones are ignored. This is a **** level of service. Standard Bank Connect is failing to manage their vendors
Standard Bank's replyOfficial
15 Feb 2026, 08:09Dear Max,
We sincerely apologize for the inconvenience.
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply15 Feb 2026, 08:09
Official
Dear Max,
We sincerely apologize for the inconvenience.
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance,
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
17 Feb 2026, 09:16Dear Max,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply17 Feb 2026, 09:16
Official
Dear Max,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,