1 reviews | Active since Feb 2011
Shocking Service at Standard Bank Canal Walk Forex
Forex Department at Canal Walk Branch has only ONE person to attend to clients and no manager in sight as he/she would have seen what was going on if they took the trouble to look. As a result I was kept waiting 90 minutes to collect the Foreign currency which I had ordered.The client ahead of me took 90 minutes to conclude her transaction, my transaction took 10 minutes. It is TOTALLY and UTTERLY unacceptable to waste clients time in that manner In future I shall make other arrangements when I need to purchase foreign currency .
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
Tel: ***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
Tel: ***
***
Dear Iona
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Iona
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***