Shocking service at Prestige Banking Standard Bank

I've been a standard bank client for 34 years. I have always been first o recommend them to all my associates. I am so angry with the service that I have recieved that I opened my business bank account with FNB and recieved far better service. Entry level banking services are great but there Prestige Banking Services in Cape Town are upto "****". I spent 2 days trying to get hold of my personal banker Michele Maart both telephonically and by email.

I eventually got an email from her. On my bank account it appeared like my credit card was linked after being paid up and closed 2.5 years. I asked Michele to reactivate my credit card and my overdraft which together was almost R110 000. Michele insisted on me giving her a proof of income to continue with re activating these funds. I recieved 2 cards from RCS totaling R100 000 plus opened a FNB platinum bank account only with proof of income from my bank statements. My proof of income was requested but my trustee is a managing partner of a huge law firm. This is the first time I've ever had to request such a letter!!! I've been waiting nearly 2 weeks to have this overdraft and credit card reauthorized. I just phoned RCS and got a R65000 within 20 minutes. I'm going to notify Wendy Gordon of the dismal state if your current prestige banking. I also told Michele that I wished to be upgraded to Private Banking she assured me a private banker would call me. That's 4 days ago I'm still waiting. I've also phoned private banking and been shoved from pillar to post all afternoon. I eventually put the phone down after a 10 min hold. SERIOUSLY YOUR SERVICE IS **********!!!!!! I spent 2 hours on the phone this afternoon trying to get hold of standard bank. My consultancy fee is R1200 an hour. I'M NOT AMUSED!@#