Shocking service appears to be the norm

My husband was retrenched in the month of June. We submitted an insurance claim for the retrenchment in terms of loans, credit cards etc on 21 June 2019. No response whatsoever from the bank. I then emailed them again on 26 June 2019. Again, no response. On Monday I mailed again, as well as to Langa who had dealt with a previous Hello Peter, and no response from either of them. Shocking service yet again.