Shocking service apart from the exceptional service from Monalisa

All my payments to Standard Bank have been deducted without fail, and not once has my account been in arrears nor have I missed a payment. For some brilliant reason; Standard Bank has flagged my vehicle finance account as being in arrears.

I've been requested to obtain a letter from Standard Bank confirming that my vehicle finance account is, in fact, not in arrears and is up to date; however, this exercise is like trying to squeeze blood from a stone. Neo and Nathanial, seem to not be bothered. Neo being unprofessional in his interaction with me and Nathanial not returning my call as promised.

Monalisa, on the other hand, was exceptional and extremely helpful. This is highly appreciated. The patience, constant feedback and really taking the time to resolve the issue is rarely found when interacting with some of the previous agents I've dealt with from Standard Bank.