Shocking Service and Treatment

My mother and I app**** for a joint bond on the 9th of April. Upon enquiring on the status of the application, we were informed that documents that were handed in at the branch where we app**** for the loan were still outstanding. At each inquiry we received the message that the same documents were still outstanding, regardless of the fact that they were emailed every time they were requested. On Friday the 24th of April we were informed that we shall have an answer by that afternoon or by Tuesday the 28th by the latest as the loan was approved in principle. However, today upon inquiring they request additional documents. They are now requesting bank statements, to which they have access, as all our accounts are held by standard bank (both personal and business). We decided as loyal customers stick with Standard bank as opposed to a bond originator. A decision we now regret, as their lack of service and care is about to result in our offer to purchase to expire. If the offer to purchase expires due to the above mentioned, we will move all our personal and business accounts to a bank that keeps on asking \how can we help you". Two very disgruntled \""loyal\"" customers. """