EH
Evan H

1 reviews | Active since Sept 2018

02 Nov 2022, 19:36

Shocking service and just taking your money.

Standarbank together with Macrobert attorneys where meant to close a personal lending account of mine nearly six weeks ago. Instead Standardbank has flagged my account as non payment for months now and default effecting my credit record in actual fact they are still charging interestand fees on the account even after it was settled with the agreed amount in September 2022. This is now the 3rd account that Standard Bank has done the similar thing. On my Homeloan with the bank which I consistently paid for nearly 6 years I ended up settling the account with R80 000 more than the initial loan amount. Their complaints department or resolutions department has helped nothing at all!

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Replies (6)
Standard Bank
Standard Bank's reply03 Nov 2022, 07:54
Official
Good Morning Evan 

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
 Standard Bank Hello Peter Team 
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EH
Evan H's update07 Nov 2022, 05:12
Reviewer Update
Dear Standardbank,

You clearly do not take these matters seriously. It has now been several call to you resolution department with several emails sent to Neo from Macrobert attorneys as well as Thabisile from Standardbank. With no answer or resolution. The account is still open and being charged fees, and the account is still reflecting as default on my credit profile even with monthly payments made. This is exactly the reason why I moved away from Standardbank and will never deal with you again. Your customer service is appalling.
Standard Bank
Standard Bank's reply07 Nov 2022, 07:38
Official
Hi Evan

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We will follow up and get back to you.

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply07 Nov 2022, 07:38
Official
Hi Evan

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. We will follow up and get back to you.

Kindest regards, 
Standard Bank Hello Peter Team 
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EH
Evan H's update07 Nov 2022, 15:01
Reviewer Update
Dear StandardBank,

I can assure you that the matter is still not being addressed. I received 2 emails from you today, one stipulated the matter was resolved with support documents attached (there is no documentation attached on the mail). The second email is the same one that was forwarded to me weeks ago. Please read below.

Good day

Kindly be advised account sent for closure

Once account fully closed itc update request will be sent

Regards

Maria


Still no resolution on either of the accounts.


Standard Bank
Standard Bank's reply07 Nov 2022, 15:13
Official
Good Day Evan

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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